Technical Support or Customer Support Manager
o 5+ years of managing a Customer Support team (10+ agents) within a technology environment.
o 5+ years of experience in Technical or Application Support.
o Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.
o Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.
o Passion for team development, mentoring, and building a positive support culture.
o Strong communication and collaboration skills across technical and business teams.
o Fluent in English (written and spoken) and willing to work outside standard hours when require
As published by workable · 1 question · 1 written answer
First name, Last name, Email, Headline, Phone, Resume
- o 5+ years of managing a Customer Support team (10+ agents) within a technology environment? o 5+ years of experience in Technical or Application Support? o Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations? o Experience monitoring and improving support performance, including SLA and customer satisfaction metrics?