Technical Support (Pampanga)
Salary: ₱19,000 – ₱22,000 per month
Key Responsibilities
Set up, install, and configure operating systems, applications, endpoint security tools, and IT peripherals.
Diagnose and resolve computer hardware, software, and basic network connectivity issues.
Provide technical assistance and support to employees and end users.
Conduct regular inspection, cleaning, testing, and preventive maintenance of IT equipment.
Support software updates, security patches, system testing, and endpoint management activities.
Install, configure, upgrade, and maintain computer hardware and components.
Perform basic troubleshooting and repairs, and coordinate with authorized service providers for warranty concerns.
Evaluate malfunctioning or defective equipment and recommend repair or replacement as appropriate.
Ensure proper handling, documentation, and disposal of obsolete or damaged IT equipment.
Create and maintain preventive maintenance plans and schedules for company IT assets.
Troubleshoot and maintain computers, printers, scanners, and other peripheral devices.
Keep updated records of IT assets, maintenance activities, repairs, and technical support requests.
Provide on-site technical assistance and support at company locations as needed.
Qualifications
Graduate of BS Computer Engineering, Computer Science, Information Technology, or a related field. 2-year and 4-year graduates are welcome to apply.
Minimum of 1 year of relevant experience in IT support, computer maintenance, troubleshooting, and repair.
Strong knowledge of computer hardware, software troubleshooting, and basic electronics repair.
Familiarity with basic networking, connectivity, and network troubleshooting.
Hands-on knowledge of Microsoft Intune and Windows Autopilot is preferred.
Excellent troubleshooting, analytical, communication, and interpersonal skills.
Able to provide clear and effective technical assistance to both technical and non-technical users.
Highly organized and capable of handling multiple tasks with minimal supervision.
Willing to work on shifting schedules.
Willing to undertake nationwide travel when business requirements call for it.
Must be willing to be assigned in Pampanga.