Technical Support & Partner Onboarding Specialist - Hungarian and English language
M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.
Are you driven to empower others to succeed? Love sharing and guiding people through a great product? We’d love to hear from you!
We are looking for 2 Technical Support & Partner Onboarding Specialists to join our team and support partners with API integrations and technical troubleshooting.
Primary Responsibilities:
Support partners throughout the onboarding process and assist with API integration
Provide L1 technical support and troubleshoot partner issues related to POS systems and API connectivity
Monitor and manage support tickets, ensuring timely follow-up and resolution
Use Postman to test API requests and help identify integration issues
Escalate complex technical issues to the relevant teams when necessary
Create, update, and maintain knowledge base articles and technical documentation
Communicate with partners via Slack and email to provide guidance and ensure a smooth onboarding experience
What we expect from you:
Minimum 1 year of relevant experience in API onboarding, technical support, or POS systems
Hands-on experience with Postman, Jira, and Confluence
Fluent Hungarian and professional English language
Ability to work effectively in a team and handle multiple tasks simultaneously
Solid organizational and time management skills
Willingness to work Monday to Friday business hours, public holiday cover required (9am-5pm)
What you will get from us:
A remote work model
Paid training
Opportunity to work with a dynamic, fast-growing team
Private health insurance
Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)
If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!
Note: Only shortlisted candidates will be contacted. Best of luck!
