Technical Support
Join Us as Technical Support at Potter Global Technologies
At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.
Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.
If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.
As Technical Support at Potter, you will serve as a vital resource for our customers providing expert guidance, resolving technical challenges, and empowering them with the knowledge they need to get the most out of Potter products and systems. You will directly impact customer success and satisfaction by ensuring Potter's products and systems are fully understood and optimally utilized. Your technical expertise will help customers solve real-world challenges, keeping people and properties safe. You will play a key role in strengthening Potter's reputation for world-class customer support. If you have strong technical skills, a collaborative mindset, and a desire to contribute to meaningful product advancements, this role could be perfect for you!
What You’ll Do
- Deliver prompt, high-quality technical support for fire alarm and sprinkler systems across multiple channels, including phone, email, and in-person interactions
- Diagnose and resolve complex hardware and software issues with precision, providing effective and lasting solutions
- Guide customers through advanced product applications, system configuration, programming, and operational inquiries
- Serve as a trusted resource for customers, addressing inquiries and concerns related to fire alarm and sprinkler systems while maintaining exceptional levels of customer satisfaction
- Empower customers by walking them through system setup, testing, and maintenance procedures with clarity and confidence
- Develop and maintain accurate support bulletins, data sheets, and battery calculator tables, ensuring all materials reflect current product and system updates
- Continuously expand product expertise through hands-on experience in our on-site training lab
- Stay current with industry standards, emerging technologies, and best practices related to fire alarm systems to provide informed, up-to-date support
- Contribute to a collaborative team environment by taking on additional responsibilities as business needs evolve
- Take on additional responsibilities as needed to support team goals and project milestones.