Technical Support - Project Based

Salary: ₱17,000 – ₱20,000 per month

DUTIES AND RESPONSIBILITIES

• Installation of approved application on the end user’s laptop.

• Remote support for employees who are outside the office.

• Basic network troubleshooting and coordination to L2 Support.

• Basic application troubleshooting and coordination to L2 Support.

• LFA Deployment (Installation) (MAC and Windows) / Blancco Implementation / Laptop.

• Assists in Level 1 troubleshooting or resolving issues encountered by users, like password reset for enterprise systems/applications

• Assigning of user on different OU’s in Active Directory upon IS approval.

QUALIFICATIONS AND REQUIREMENTS

• Graduate of any IT related course.

• Proficient with service desk tools (e.g., ServiceNow, Jira).

• Ability to troubleshoot and optimize network performance.

• Knowledgeable in hardware, operating systems, and software.

• Capable of managing network configurations and capacity planning.

• Must have CSS NCII or any NCII related to Computer IT

• Willing to work in Taguig City