Technical Support

Salary: Rp 6.000.000 – Rp 7.000.000 per month

• Perform rapid troubleshooting and resolve minor application bugs in real time.

• Collaborate closely with the Development team to diagnose and resolve complex technical issues.

• Manage and resolve client inquiries and complaints through our proprietary/customized applications.

• Handle domain setup requests and basic network/DNS configurations.

• Escalate unresolved incidents to appropriate stakeholders or higher-tier teams.

• Follow up consistently on client support tickets to ensure timely resolution.

• Maintain accurate case logs and execute seamless shift handovers for pending issues.

Qualifications :

• Bachelor's of Information System/ Infomation Technology/ Computer Science/ Computer Technology from a reputable University in Indonesia.

• Fresh graduates are welcome

• Ability to adapt to domestic as well as international travelling.

• Excellent communication, negotiation, and interpersonal skills.

• Agile, proactive, and able to thrive in a dynamic, fast-paced environment.