Technical Support
Responsibilities:
Provide first-level technical support to users by handling IT-related inquiries, incidents, and service requests.
Troubleshoot hardware, software, application, network, and user-access issues and provide appropriate solutions.
Receive, record, prioritize, and monitor user issues through a ticketing system until resolution.
Perform basic troubleshooting and configuration of computers, applications, peripherals, and network connectivity.
Escalate unresolved or complex technical issues to the appropriate IT or infrastructure team.
Follow up on reported issues and ensure timely resolution while maintaining good user communication.
Assist with user account management, software installation, system configuration, and basic IT administration.
Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and technical procedures.
Support IT asset management, including monitoring and documenting hardware and software assigned to users.
Coordinate with internal teams and vendors when technical issues require further investigation or external support.
Assist in system implementation, maintenance, testing, and other IT operational activities as required.
Ensure compliance with IT policies, security procedures, and standard operating procedures.
Requirements:
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
Fresh graduates or candidates with 1–2 years of experience in IT Support, Technical Support, Helpdesk, or related roles are welcome.
Basic understanding of hardware, software, operating systems, networking, and troubleshooting.
Familiar with Microsoft Office and common workplace applications.
Experience with a ticketing/helpdesk system is an advantage.
Strong problem-solving and analytical skills.
Good communication and interpersonal skills with a strong user/customer-oriented approach.
Able to work independently as well as collaboratively with technical and non-technical teams.
Detail-oriented, responsive, adaptable, and willing to learn new technologies.