Technical Support & Release Manager | WFH
Job Description
We are currently on the lookout for a new Technical Support & Release Manager to join our team at Cloudstaff, the #1 Workplace Everywhere!
- Support new client installations, onboarding, and configuration troubleshooting.
- Resolve technical issues across software, installations, and client environments.
- Provide ticket coverage and assist support team during peak demand.
- Coordinate software releases for Python, SQL Server, and Snowflake environments.
- Perform regression testing to validate releases and prevent production issues.
- Manage servers, Snowflake accounts, and access control configurations.
- Synchronize data across SQL Server and Snowflake environments.
- Create tutorials, documentation, and internal operational support guides.
Qualifications and Requirements
- Experience in technical support, release management, QA, or systems administration.
- Strong troubleshooting skills resolving configuration and installation issues.
- Experience with SQL Server, Snowflake, or enterprise data platforms.
- Knowledge of software testing and release validation processes.
- Experience managing access controls, permissions, and security groups.
- Strong written communication for documentation and client support.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred:
- Experience supporting Python or R development environments.
- Familiarity with ticketing platforms such as Freshdesk.
- Knowledge of certificates, permissions, and deployment administration.
- Experience working with external data vendors or feed providers.
- Exposure to financial data, analytics platforms, or investment technologies.
- Experience creating tutorials, technical guides, or product documentation.
Perks and Benefits
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment