Technical Support Representative - Cubao, QC
Posted Updated 6
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Description
We are looking for TSRs to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Requirements
- At least High School Graduate (Old Curriculum) with or without BPO Experience
- Must have at least 9 months of BPO Experience
- Must have basic trouble shooting skills
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in Cubao, Quezon City
- Amenable to work on shifting schedule
- Can start ASAP
Benefits
- Free HMO
- Free Dependents
- Night Differential
- Program Incentives
Please note that this is contingent to the final company or account you'll be profiled to.
As published by workable · 20 questions
Basics
First name, Last name, Email, Headline, Phone, Resume, Cover letter
Short answers (6)
- Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1.
- What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A.
- Which location are you residing in? (City of Residence)
- How much was your last monthly compensation package (in PESO)? (i.e. 16000)
- How much is your expected salary (in PESO)? (i.e. 18000)
- What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?
Pick from a list (14)
- How did you know about this position?
- How many months of BPO experience do you have?
- Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A.
- What is your highest educational attainment?
- Which location do you prefer working in?
- When is the soonest you are available to start working?
- Are you currently enrolled or have plans in enrolling in school?
- Do you have any plans to work abroad in the next two years?
- Are you willing to work fully onsite?
- Are you willing to work on shifting schedule and graveyard shift?
- Are you willing to work during weekends, holidays, and render paid overtime?
- Are you currently employed?
- Are you willing to undergo both virtual and onsite recruitment processes?
- Do you have at least 9 months of solid BPO Experience?