Technical Support Representative
Solve Problems. Support Customers. Make an Impact.
Journey Health & Lifestyle is looking for a customer-focused Technical Support Representative who enjoys solving problems, explaining technical information clearly, and helping customers feel confident in the products they use.
In this role, you will support Journey’s Business-to-Business customers by providing product information, troubleshooting mechanical and electronic issues, coordinating parts, and helping resolve service concerns by phone, email, and chat. You will serve as a trusted resource for customers while working closely with internal teams to deliver timely, practical solutions.
What You’ll DoTechnical Support & Troubleshooting
• Help B2B customers diagnose and resolve product performance issues remotely.
• Troubleshoot gears, motors, processors, electronics, and related components.
• Explain technical information in a clear, easy-to-understand way.
• Determine the appropriate next steps based on the customer’s needs and the product issue.
Customer Service & Communication
• Respond to customer requests by phone, email, and chat.
• Provide accurate product information and service guidance.
• Handle complaints and challenging situations with professionalism, patience, and sound judgment.
• Keep customers informed throughout the service process.
Parts & Service Coordination
• Coordinate the dispatch of replacement parts to support timely resolution.
• Monitor service activity and follow issues through completion.
• Work with internal departments to resolve customer and product concerns efficiently.
Documentation & Training
• Maintain accurate service records and customer information.
• Document troubleshooting steps, decisions, and outcomes.
• Conduct product and service training for new and existing customer accounts.
Why Join Journey?
At Journey Health & Lifestyle, our work helps people live more independently and comfortably. You will join a collaborative team where problem-solving, accountability, customer care, and continuous improvement matter.
If you enjoy combining technical knowledge with customer service and want your work to make a meaningful difference, we would like to hear from you.
Journey Health & Lifestyle is an equal opportunity employer and considers qualified applicants in accordance with applicable laws.