Technical Support Representative-KGM Specialist

Job Description available in English

About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1700 enthusiastic employees.

Summary

• Provide advanced technical expertise on all breakdowns/services cases escalated by countries and central teams.
• Monitor and follow up technical support issues between Komatsu and BIA country organizations.
• Maximize claim recoveries (quantity, quality and lead time).
• Comply with OEM standards, obligations, tools and processes.
• Challenge countries on OEM obligations to reach OEM standards.
• Develop product support knowledge and expertise of BIA aftermarket teams, including training.

What will be your responsibilities?

General

• Provide high-quality and timely technical support.
• Ensure compliance with OEM obligations.
• Develop feedback processes.
• Manage technical information distribution.
• Prepare reports and action plans.
• Maximize claim recovery.
• Conduct meetings and reporting.
• Perform site investigations.
• Support digital solutions.
• Follow safety obligations.
• Expertise in Komatsu mining excavators
• Support for the Simfer sites and other mining operations in the region
• Coaching of Product Support Engineers and Service Managers
• Analysis of Komtrax Plus / SmartFleet data
• Participation in RCAs (Root Cause Analyses)
• Improvement of equipment availability and reliability
• Commissioning and warranty support
• Frequent travel across BIA countries

Communication

• Ensure alignment and communication.
• Promote best-practice sharing.
• Escalate urgent issues.
• Provide KPI and workload updates.

Training

• Train and coach local teams.
• Perform technical trainings.

Projects

• Develop technical projects based on organizational needs.

Who are we looking for?

• Mechanical or Electro-mechanical Engineer diploma or equivalent experience.
• Minimum 10 years experience as Technical Engineer on heavy machinery or similar environment.

What's in it for you?

• A permanent contract
• A competitive salary and an interesting package of extra-legal benefits
• A human sized company with international dimension, encouraging autonomy and team spirit
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
• Benefit from a challenging career opportunity with an extensive training program
• In this challenging job you get the possibility to take initiative and further develop the function