Technical Support Representative
Salary: ₱25,000 – ₱30,000 per month
About the role
We are looking for a customer-focused Technical Support Representative to assist users with technical issues related to products, software, platforms, or services. The ideal candidate combines strong troubleshooting abilities with excellent communication and customer service skills.
Key responsibilities
Respond to customer technical inquiries through email, chat, phone, or ticketing systems.
Diagnose and troubleshoot common technical issues.
Guide customers through step-by-step solutions.
Document customer interactions and troubleshooting activities.
Escalate complex technical issues to the appropriate team.
Follow up with customers to ensure issues are resolved.
Maintain accurate records within ticketing or CRM systems.
Identify recurring technical issues and communicate trends to internal teams.
Maintain knowledge of products, systems, and troubleshooting procedures.
About you
Previous technical support, help desk, customer support, or related experience.
Strong troubleshooting and problem-solving abilities.
Excellent written and verbal English communication skills.
Experience supporting U.S.-based or international customers is preferred.
Familiarity with ticketing systems such as Zendesk, Freshdesk, Jira, or similar platforms is an advantage.
Comfortable learning new software and technical systems.
Ability to explain technical concepts clearly to non-technical users.