Technical Support Representative
Description
Provide Tier I technical support for designated proprietary LPL software products ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications. • Provide detailed and comprehensive incident documentation in LPL Financial's Siebel incident tracking database. • Proper escalation of incidents to management. • Troubleshooting skills. • Ability to multitask. • Follow-up skills. • Ability to work under pressure. • Requires at least one year of experience in a similar position. Strong problem solving and customer service skills necessary. Solid working knowledge of PC based computer hardware and software required; experience in a software development customer service environment preferred. Agent works in an office environment. May, on a continuous basis, sit at desk for a long period of time; frequently answer telephone and write or use a keyboard to communicate through written means. The noise level in the work environment is usually low to moderate. This position largely interacts with equivalent levels of personnel in the Service Center department and various levels of offsite Financial Advisors in support of LPL authorized software products and services. Strong oral and written communication skills and the ability to work independently are required to identify problems and implement solutions in a team relationship management environment.
Skills
teir 1 tech support, troubleshooting, customer service, incident documentation, phone support, email support, multitasking, problem solving, siebel incident tracking, financial services
Top Skills Details
teir 1 tech support,troubleshooting,customer service,incident documentation,phone support,email support,multitasking,problem solving
Additional Skills & Qualifications
Experience with Siebel incident tracking systems Software development customer service environment experience Knowledge of proprietary financial services software Relationship management experience
Experience Level
Expert Level
Job Type & LocationThis is a Contract position based out of San Diego, CA.
Pay and BenefitsThe pay range for this position is $18.00 - $22.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in San Diego,CA.
Application DeadlineThis position is anticipated to close on Sep 11, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.