Technical Support Representative
Company Overview
We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment.
Key Responsibilities
- Respond to customer inquiries via phone, chat, and email in a timely and professional manner
- Provide basic technical support for software, user access, and general system navigation
- Create, update, and resolve support tickets using our ticketing system
- Escalate complex issues to appropriate internal teams when necessary
- Document all customer interactions and troubleshooting steps accurately
- Follow standard operating procedures and contribute to knowledge base updates
Requirements
Qualifications
- General knowledge of PCs and software applications (Excel, Java, HTML knowledge is a plus)
- Prior experience in a technical support or customer service role preferred
- Familiarity with ticketing systems and tools (e.g., Zendesk, Freshdesk) is an asset
- Knowledge of FileZilla and FTP clients is a plus
- Strong written and verbal communication skills
Automotive background is an asset but not required
Ability to work independently and troubleshoot effectively
Benefits
What we offer:
- Opportunities for growth and advancement
- Competitive compensation package, including Maxicare HMO
- Rate: $5 to $6 per hour
Work Hours:
- Full-time, Eastern Standard Time business hours, Remote