Technical Support Representative (Vertis North - Onsite)
Position: Technical CSR I
Work Setup: Onsite Work Setup | Hybrid upon regularization
Work Schedule: Shifting Schedule (Morning, Mid, and Night shift)
Target Start Date: November 9
TSR Salary Package: Up to Php 29,000 (Php 23,000 Basic + Php 6,000 Allowance + Night diff)
Summary of This Role
As a Technical CSR 1, you will provide support on Product Operations sponsored programs/products, including but not limited to account setup and handling interactions from merchants, Relationship Managers, internal personnel, and 3rd party partners.
What you’ll own
● In a customer service call center setting, resolve end-user issues through step-by-step instructions related to hardware, software, and networking support.
● Field incoming support requests submitted through phone calls, emails, or online chat rooms.
● Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
● Schedule and complete installations of the products.
● Stay current with all equipment options, features, and functions as it relates to the vendor/product.
● Meet or exceed production, quality, and attendance objectives of the department.
● Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.
● Provide tier 2 support for products released to Customer Service.
● Other duties as required by business conditions or as assigned.
Education:
● High school education
What you’ll bring:
● At least 1 year of experience providing technical support to end users.
● Fundamental knowledge of the overall Bankcard Industry.
● Ability to work rapidly, independently, and accurately under pressure to meet departmental goals.
● Knowledgeable of company policies, procedures, products, and services. Have a current knowledge of your workgroup and department’s procedures, policies, and responsibilities.
● Working knowledge of Microsoft Office and Google G-Suite applications.