Technical Support Specialist

- Nedap in Healthcare - Back - Careers Technical Support Specialist Groenlo, Netherlands 32 - 38 hrs € 3.650 - € 4.350 Hybrid What are you going to do? At Nedap, we develop Nedap Ons: a suite of software applications that supports healthcare professionals in their daily work. We aim to make our applications fit their workflows as closely as possible, so they can focus on providing good care for the people who need them. Our support team helps application administrators at healthcare organizations with functional and technical questions about the Ons Suite. As a support specialist, you do more than listen: you explore the question behind the question. You ask follow-up questions, learn about the customer's workflow, and take ownership of finding the right solution. You work independently, with your team there to support you. Your responsibilities You are the first point of contact for our customers' application administrators. Within Nedap's healthcare support team, you connect customers with our developers. You investigate how our applications interact with other systems and where issues arise, working with customers, developers, and software suppliers that integrate with the Ons Suite. In practice, this means you: Support Handle questions from application administrators through tickets and phone calls. Investigate Ask follow-up questions to understand the underlying need and explore how our software fits into the customer's workflow. Translate Turn customer needs into clear input for our developers. Collaborate Work with colleagues, developers, and software suppliers that integrate with the Ons Suite to find solutions. Follow through Agree on next steps, track progress, and keep customers informed. Improve Identify opportunities to improve our applications, knowledge, and ways of working, and take initiative to put them into practice. Your team You will join Nedap's healthcare support team, p...