Technical Support Specialist
We are looking for a Technical Support Specialist who will provide L1–L2 technical support, troubleshoot hardware and software issues, monitor applications, and assist users with day-to-day IT concerns.
Key Responsibilities
Receive, log, categorize, and resolve IT incidents and service requests through the ITSM system.
Perform L1–L2 troubleshooting for hardware, software, operating systems, network connectivity, and business applications.
Monitor and provide support for mid-range applications and escalate issues when necessary.
Perform account provisioning, password resets, software installation, access requests, and peripheral setup.
Provide routine administration support for Microsoft 365/Google Workspace, Active Directory, and endpoint management tools.
Troubleshoot and support laptops, desktops, printers, and other IT peripherals.
Maintain and update knowledge base articles and technical documentation.
Assist with patching, malware remediation, security compliance, and employee offboarding activities.
Qualifications
At least 1 year of experience in IT Deskside Support, Service Desk, or Technical Support.
Strong logic, analytical, and problem-solving skills.
Experience in application monitoring and support, preferably for mid-range business applications.
Knowledge of basic hardware, software, network, and Windows troubleshooting.
Familiarity with ITSM tools, Active Directory, Microsoft 365/Google Workspace, and endpoint management platforms is an advantage.
Good communication and customer service skills.
Willing to work onsite and/or on shifting schedules, if required.
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