Technical Support Specialist

We are seeking a dedicated Technical Support Specialist to join our team in Andhra Pradesh. The ideal candidate will have a strong background in technical support, particularly within an international BPO environment. This role is crucial for ensuring that our clients receive timely and effective assistance with their technical issues. Key Responsibilities: - Provide first-line technical support to clients via phone, email, and chat, ensuring a high level of customer satisfaction. - Troubleshoot and resolve issues related to software applications, hardware, and network connectivity. - Utilize ServiceNow for ticketing and incident management, ensuring all issues are logged and tracked appropriately. - Collaborate with other technical teams to escalate and resolve complex issues. - Maintain documentation of support processes and solutions to enhance team knowledge and efficiency. - Assist in the onboarding and training of new team members, sharing best practices and insights. Required Skills: - Proven experience in technical support, preferably in an international BPO setting. - Familiarity with ServiceNow and ticketing systems. - Strong understanding of Active Directory and its functionalities. - Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. - Ability to work effectively in a fast-paced environment and manage multiple priorities. If you are passionate about technology and customer service, and you meet the experience requirements, we encourage you to apply for this exciting opportunity to make a difference in our clients' experiences.