Technical Support Specialist
Description
Reports To: Country Manager Turkey (This can change) Location: Istanbul
Company Background
ASSA ABLOY Hospitality is part of the company ASSA ABLOY, the world's leading provider of locking solutions. We reimagine how people move through their world, whether that world is a cruise ship, education, hotel or elderly care facility. Our expertise in customer journey mapping, innovation and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users.
Technical Sales Specialist in Turkey
We are currently looking for a Technical Support Specialist stationed in Turkey to take care of the hospitality technical support & sales activities.
Principle Accountabilities:
Above position is responsible for providing technical support to Local Key Accounts operating in Turkey including driving direct Sales in Turkey for AAH product range all over Turkey in Core & non-core segments. (Core is Hospitality & Non- Core is Multihousing, Student accommodation/ Universities/ Healthcare/ Workcamps etc.)
Job Responsibilities:
To manage product support, technical marketing and project consultancy on electronic security, mobile access and energy management in the hospitality industry.
To Manage Local Key Accounts in the Turkey via combining technical knowledge with sales strategy including pricing in coordination with Manager, establishment of long-term agreements and managing these key relationships.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Promptly & competently attend to the enquiries or complaints of customers, prospects and provide sales and technical support.
Process sales orders and sales support in accordance with company policies and procedures.
Attend Sales Meetings, Product Promotions, Training Sessions and other industry related functions when required
To support the Manager in visiting customers & new clients as needed to provide demonstrations, consultation and assess customer needs.
Working closely with ELV Consultants/ IT Consultants / Security Consultants involved with
AAH Business decision making process or influencers/ owners.
Visit between 12 to 15 clients on weekly basis (Unless there are holidays or critical situations) & present weekly report.
Support after-hours "on-call" emergency calls as necessary and on an overtime basis
To provide 7/24 phone and remote support to clients.
Keep up with national and local standards, quotes, requirements etc.
Responsibilities might be changed from time to time in coordination with the Manager after discussions.
Comply with Group policies and guidelines.
Job Requirements
Minimum 2 years of work experience in Sales & Technical Support
Strong communication, negotiation and analytical skills
High initiative and self-motivated
A team player who has a high level of responsibility and discipline
Good command of both spoken and written Turkish & English
College or technical degree preferred, concentration in computer software programming development, networking, or equivalent experience
Strong Network configuration, installation and troubleshooting ability
A strong understanding of Microsoft Windows operating systems and Microsoft Office applications
Experience troubleshooting electronic and software products through phone or remote computer login support
Strong ability for conceptual problem solving
Strong software and computer troubleshooting skills
Technical training ability
Strong project management skills
Experience in the lock or security industry preferred but not required.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.