Technical Support Specialist

About the Role
The department aims to strengthen technical support and improve how technical and operational knowledge is captured, shared, and maintained across the company.
The Technical Support Engineer/Specialist will support internal teams across MPD Engineering, Equipment Design Engineering, Operations, and Software. Working with experienced subject matter experts (SME), you will help investigate technical issues, connect employees with reliable information, and turn lessons learned into practical resources that others can use.
This role is open to candidates with a technical foundation, strong communication skills, and a willingness to learn. Training and guided development will be provided.
Key Responsibilities

Receive and document technical support requests, gather relevant information, and track progress through resolution.
Help resolve routine questions using approved technical information and established procedures.
Coordinate with appropriate SMEs on unfamiliar, complex, or unresolved issues.
Document troubleshooting steps, resolutions, and lessons learned for review and reuse.
Help maintain the company’s knowledge management system by organizing content, coordinating reviews, and updating approved information.
Identify recurring issues, missing or outdated knowledge, and opportunities to improve technical resources and training.
Support knowledge sharing across departments and regions.
Follow established escalation and approval processes when issues require specialist expertise or technical authorization.

What You Bring

A relevant technical qualification, training, or equivalent practical experience.
An organized approach to problem solving and attention to detail.
The ability to communicate clearly and document technical information.
A collaborative attitude and willingness to seek guidance.
An interest in both technical support and knowledge management.

Previous experience in every technical area listed is preferred but not required.

Skills and Experience You Will Develop
With training and guidance, you will build capability in:

MPD engineering, equipment, operations, and software.
Technical troubleshooting, investigations, and root-cause analysis.
Preparing technical guidance, procedures, and learning materials.
Knowledge-management platforms and support-tracking tools.
Reviewing support data to identify recurring problems and knowledge gaps.
Understanding relevant equipment standards and regulatory requirements.
Collaborating with technical experts across departments and regions.