Technical Support Specialist

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Provides specialized support of a wide range of technical and professional Information Technology (IT) functions which support the J6 mission of enterprise desktop support and end-user computing devices.

Maintains and provides troubleshooting, customer assistance, and technical support for VIP and DLA Senior Leadership.

Responsible for communicating with customers via phone, email and other messaging tools.

Responsible for maintaining a detailed knowledge of customer needs related to various IT products and services including Enterprise Service Desk (Service Now), Virtual Desktop Infrastructure, and Cloud Services including M365.

Support classified systems and users.

Printer (Multi Function Device/MFD) SME

Secret Clearance Required

Mobile device configuration/troubleshooting support.