Technical Support Specialist (English)

About the role

As a Technical Support Specialist in Lisbon, you will help English-speaking customers solve software, network and device problems over the phone and through remote support sessions. You will start by understanding exactly what is happening, reproduce the issue where possible and then guide the customer through clear, step-by-step fixes.

Many problems are simple once they are explained well, so your communication matters as much as your technical knowledge. When a fault needs deeper investigation, you will document what you found and escalate it to the second-line team with enough detail that they can act without asking the customer to start again.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Basic knowledge of Windows, macOS, routers or mobile devices is required, and an understanding of networking fundamentals is a strong advantage.
• You should be patient, methodical and comfortable explaining technical steps to people who are not technical.
• Rotating shifts apply.

What we offer

• Paid technical training and a clear path toward senior technical roles.