Technical Support Specialist – English ITH

Do you like solving technical problems and explaining them in simple terms? Silver Bell Group is hiring English-speaking Technical Support Specialists for our international clients. Join our team and grow with us.

Responsibilities

• Help customers solve technical issues through voice, chat and email

• Document issues and solutions, and escalate complex cases to the right team

Requirements

• Fluent English (both written and spoken)

• 1+ year of experience in technical support, IT helpdesk or a similar role

• Good understanding of operating systems, common software and basic networking

• Strong communication skills and patience with customers

What's in it for you

• Hybrid work, with modern offices in the center of Belgrade

• Defined individual career path with room for professional growth

• Opportunity for advancement within the company

• Extra earnings through our referral program

• Team-building activities

• Good work-life balance