Technical Support Specialist

We are seeking a dedicated Technical Support Specialist to join our team in Karnataka. The ideal candidate will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. This role requires a strong understanding of various technical systems and the ability to troubleshoot a wide range of issues, including printer and Wi-Fi problems, as well as software configurations. Key Responsibilities: - Provide first-line technical support to clients via phone, email, and in-person. - Troubleshoot and resolve issues related to printers, Wi-Fi connectivity, and other hardware/software problems. - Utilize ServiceNow for ticket management and tracking of support requests. - Assist users with Active Directory and Outlook configuration issues. - Perform OS installations and configurations as needed. - Document all support interactions and maintain accurate records of issues and resolutions. - Collaborate with other IT team members to improve support processes and enhance user experience. Required Skills: - Proven experience in technical support or a related field. - Strong troubleshooting skills, particularly in printer and Wi-Fi issues. - Familiarity with ServiceNow and service desk operations. - Knowledge of Active Directory and Outlook configuration. - Ability to perform OS installations and configurations. - Excellent communication skills and a customer-oriented mindset. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to make a difference in our clients' experiences.