Technical Support Specialist – Golf Simulator

The Indoor Golf Shop | Celina, TX | Full-Time, On-Site

About Us

The Indoor Golf Shop is a fast-growing leader in golf simulators, launch monitors, and premium golf accessories. We operate multiple brands, including InHome Golf and SIGPRO, and serve customers nationwide through e-commerce, wholesale, and custom installations.

Our mission is simple: help golfers bring the game home.

The Role

We are looking for a Technical Support Specialist to join our in-office team in Celina, TX.

You will be a key point of contact for customers after their purchase, helping them with product questions, setup, troubleshooting, and general technical support. You’ll work closely with customers to understand their issues, provide solutions, and ensure they have a positive experience with our products.

This position is a great fit for someone who:

• Enjoys helping and working with customers
• Has an interest in golf, technology, or AV equipment
• Is comfortable troubleshooting problems
• Learns new products and technology quickly
• Is looking for a stable, long-term position with opportunities to grow

What You’ll Do

Customer & Technical Support

• Handle inbound customer calls, emails, and chat inquiries.
• Assist customers with product questions, installation, setup, and basic troubleshooting.
• Help identify and resolve technical issues with golf simulator equipment and related products.
• Provide clear, professional, and friendly customer service.
• Escalate more complex technical issues when needed.

Product Knowledge

• Develop a strong understanding of our golf simulator products, launch monitors, accessories, and related technology.
• Stay current on product features, updates, and common troubleshooting issues.
• Educate customers on product features and best practices.
• Identify recurring customer issues and communicate opportunities for improvement.

Customer Experience

• Build positive relationships with customers.
• Document customer interactions and support cases accurately.
• Follow up when necessary to ensure issues are resolved.
• Help maintain a high level of customer satisfaction.

What We’re Looking For

Required

• Must be able to work on-site in Celina, TX.
• Strong written and verbal communication skills.
• Customer-focused and professional attitude.
• Comfortable working with computers, email, chat, and web-based systems.
• Strong problem-solving skills.
• Ability to learn technical products and systems quickly.
• Interest in golf, sports technology, electronics, or AV equipment.

Preferred

• 2 + years of experience in customer support, technical support, sales, or a similar role.
• Experience working with CRM or ticketing systems.
• Experience troubleshooting computers, electronics, networking, or AV equipment.
• Golf industry or golf simulator experience.

You do not need to be a professional golfer. We are looking for someone who is interested in golf technology and willing to learn.

What We Offer

• Full-time, salaried position
• $40,000–$50,000 annual salary
• Monday–Friday schedule
• Comprehensive health, dental, and vision benefits
• 401(k) with company match
• Paid time off and holiday pay
• Opportunities for professional growth and advancement
• Collaborative, in-office team environment
• Opportunity to work with leading golf simulator technology and products

Location: Celina, TX
Schedule: Monday–Friday
Employment Type: Full-Time, Salaried
Salary: $40,000–$50,000 per year