Technical Support Specialist I
Great Plains Communications Technical Support Specialist I
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Great Plains Communications is hiring a Technical Support Specialist in Blair, NE / Omaha metro area to serve as a Tier 2 escalation point for internet and voice services. Key duties include resolving escalated customer issues, analyzing premise equipment, and coordinating with field and service assurance teams.
Job Overview
- Position: Technical Support Specialist
- Company: Great Plains Communications
- Location: Blair/Omaha metro area - Hybrid
- Compensation: Competitive salary and benefits provided
Responsibilities
- Resolve complex customer problems for internet, voice, IP video, wireless, and home security.
- Handle escalated tickets and transferred calls from Tier 1 support.
- Troubleshoot customer premise equipment like modems, routers, and firewalls.
- Create internal trouble tickets and route them to local technicians when needed.
- Communicate with the Service Assurance team about large-scale outages.
- Help improve Tier 1 troubleshooting by creating procedures and training.
Qualifications
- High school diploma or equivalent (additional technical training preferred).
- Two years of experience with internet-related computing systems and IP networks.
- Experience working in a multi-faceted network handling voice, video, and data.
- Six or more months of experience in a customer service role.
Why Join Great Plains Communications?
We are a premier fiber-driven technology provider with a 19,000-mile network delivering reliable solutions to nearly 200 communities. We offer a competitive wage, a comprehensive benefits package, and a culture focused on professional growth.
High-performing network, high-performing people.
Apply at www.gpcom.com/careers