Technical Support Specialist I or II DoQ

Job Description Reports To: Technical Support Specialist – Lead \n Status: Full-Time, Non-Exempt \n Location / Travel: Tri-Cities, WA – office and client sites (local travel required) \n The Technical Support Specialist I is the entry point into IT Haven's support team. This role delivers Tier 1 troubleshooting and hands-on client support under the direct guidance of a Lead or more senior technician, while learning IT Haven's tools, documentation standards, and client-facing service expectation…