Technical Support Specialist I
Job Summary
The Technical Support Specialist I provides technical support to end users and assists in maintaining the organization’s technology systems and applications. This entry-level role is primarily responsible for troubleshooting hardware, software, and application issues and supporting user account management. The role will occasionally assist the Manager of Technical Support Services with technical equipment setup for new employees, monthly hardware inventory, system implementations, and data integrity initiatives. This position offers an opportunity to develop technical skills while working in a collaborative, service-oriented environment.
Duties and Responsibilities
Essential Functions and Responsibilities include the following:
- Provide first-level technical support for hardware, software, and application issues
- Respond to and resolve service requests using a help desk or ticketing system (HappyFox)
- Troubleshoot and diagnose technical issues and escalate when necessary
- Assist with user account setup, access control, and permission management
- Support enterprise applications and systems such as: Blackbaud CRM and FENXT, Salesforce, Slack, Zoom, Microsoft365, Microsoft Admin Center
- Work with third-party vendors to resolve system issues
- Participate in testing, training, documentation, and implementation of new systems
- Maintain accurate documentation of incidents, resolutions, and procedures
- Assist with data integrity, validation, and basic data analysis tasks
- Collaborate with team members and other departments to support business operations
- Continuously develop technical knowledge and skills