Technical Support Specialist II - Elevated Support, WashU IT

Location St. Louis, MO 63110 Scheduled Hours 40 Position Summary Desktop support: Provides University leadership daily support of workstations, including operating system, software installation and maintenance and hardware. Responds to assigned tickets. Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas. Acts as the white-glove support liaison for all desktop-related support issues. Provides support documentation for Tier 1 Service Desk. Collaborate…