Technical Support Specialist II (Indianapolis)

About the role Sonicu builds wireless monitoring sensors and a cloud platform that hospitals and pharmacies rely on to keep vaccines, medications, and cleanrooms in compliance. As a Technical Support Specialist II, you'll be the escalation point when Tier 1 can't solve an issue. You'll dig into device logs, work through connectivity problems with customer IT teams, decide when hardware has actually failed, and own the fix through to the end. If you like the investigative work of support, this r…