Technical Support Specialist II

Job Description Core Responsibilities: * Troubleshooting software and hardware issues for end-users. * Providing timely and effective technical support to customers via phone, email, and chat. * Collaborating with cross-functional teams to resolve complex technical problems. * Connecting mobile devices (iOS, Android, Windows) to a corporate infrastructure * Documenting and tracking customer interactions and technical issues in a ticketing system. Day-to-Day: A client of Insight Global is lookin…