Technical Support Specialist
WHAT WE OFFER:
✔ Premium HMO with 350,000 MBL and 3 dependents with 250,000 MBL each
✔ 50% discount on Shinagawa's Lasik and Aesthetics
✔ 20% discount with Shinagawa Pharmacy
✔ FREE Meal
✔ FREE Shuttle Service
✔ Rewards and incentives
✔ Training and Engagement activities
✔ Career advancement opportunities
✔ Paid referral program
ABOUT US:
InfiniVAN, Inc. is a Japan-affiliated digital solutions and telecommunications company in the Philippines that offers and delivers:
World-class Connection
Guaranteed and Real Fiber Speed
Reliable Access and Services
We provide a business Internet user experience that is at par with global standards, delivered via end-to-end Fiber Optic Network Infrastructure that is fully redundant and backed up by experienced and reliable management and technical support teams.
Location: Makati
Description of Duties:
Respond to customer inquiries regarding telecom services (voice, broadband, mobile, fiber, VolP).
Diagnose and resolve hardware, software, and network-related issues.
Escalate complex problems to NOC (Network Operations Center) or higher-level support when required.
Support installation, configuration, and maintenance of telecom equipment (routers, modems, switches, PBX, VolP systems).
Provide step-by-step guidance to customers for service restoration.
Collaborate with carrier partners and last-mile teams to resolve escalations.
Maintain and update knowledge base articles for common telecom issues.
Preferred Qualifications / Experience:
Strong knowledge of telecom infrastructure (fiber, VolP, SIP, etc).
Familiarity with networking protocols (TCP/IP, DNS, VPN).
Excellent communication and customer service skills.
Ability to work under pressure and manage multiple escalation.