Technical Support Specialist
Responsible for understanding business needs of the customer to deliver high quality, technology based business solutions.
Provides technical/functional assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
Understand, capture and communicate business direction, challenges and requirements.
Plan and execute tasks / initiatives.
Participate in solution discussion. Evaluate and propose solution approaches.
Hands on technical implementation will be required.
IT solution implementation and conduct periodic implementation reviews.
Test all solution aspects including, but not limited to acceptance, security, performance, integration.
Support work required to successfully pass through all relevant project gates.
Deliver business solutions that include technology implementations and/or adaptations.
Carry out phone / remote / visit incident support and manage end user expectations.
Strong troubleshooting skills; ability to identify patterns and generate ideas
Keep abreast of latest trends in technology, industry and corresponding business domain.
Requirements
Requirements:
2 years minimum experience in IT related career
Maximum age 27
Good knowledge of installing and managing Microsoft Windows Server (2012/2008) and Windows Client (10 / 7).
Good knowledge of Active Directory, Windows group policy and domain workflow.
Good Knowledge of networking (Switching, Routing, DNS, DHCP, VPN, network protocols). CCNA certified is an advantage.
Basic knowledge of handling Virtual Machines and installations (ex.: VMware Workstation or VMware Esxi…etc.)
Basic knowledge of Network Firewall is an advantage
Good Knowledge of English (Write / Read / Oral) is a must
Key Skills:
Organizational and planning skills
Attention to details
Communication skills
Continuous improvement and Innovation
Analysis and Problem Solving
Accountability
Flexibility
Stress tolerance