Technical Support Specialist

We are seeking a Technical Support Specialist to diagnose and resolve user issues, bridging the gap between our customers and engineering teams. Key Responsibilities & Qualifications * Diagnose and resolve software, hardware, and network issues across tickets, chat, email, and phone while maintaining high CSAT and SLA standards. * Guide users through solutions using clear, non-technical language and create knowledge base articles to address common issues. * Reproduce bugs in test environments, …