Technical Support Specialist (Junior)

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.
Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:
Provide expert remote desktop support and basic server administration with a focus on:
Client satisfaction.
Service delivery quality.
Technical excellence.

Qualifications:
Experience with Windows operating systems and office applications.
Excellent troubleshooting skills.
Excellent communication and people skills.
Ability to learn new technologies quickly.
Ability to work within tight deadlines.
Ability to multitask and perform under pressure.
Readiness to different time shifts (our operations are 24/7).
Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
Intermediate level of English (both spoken and written).
Experience with the Microsoft 365 platform would be a big advantage.

What we offer:
Comfortable work environment, remote work.
Paid vacation and sick leave.
Healthcare insurance and gym.
Paid for additional training and certifications.
Psychologist services.
Work in a young and friendly team.