Technical Support Specialist L3

Salary: ₱30,000 – ₱40,000 per month

Job Details: We are hiring Level 3 Technical Support Specialists to provide advanced escalation support, troubleshoot complex enterprise infrastructure, and resolve root-cause system outages.

• POSITION: Technical Support Specialist L3 / Senior Tech Associate

• WORK SETUP: Hybrid / Office Deployment

JOB RESPONSIBILITIES:

• Handle complex L3 escalation tickets related to enterprise servers, storage, cloud infrastructure, and core network systems

• Perform deep-dive root cause analysis (RCA) on recurring technical incidents and implement permanent resolutions

• Collaborate with systems architects, software developers, and third-party vendors to resolve critical outage incidents

• Conduct system performance tuning, security patch deployments, and infrastructure maintenance routines

• Mentor Level 1 and Level 2 support engineers and update standard operating procedure (SOP) documentation

QUALIFICATIONS:

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or related field

• Minimum 4 to 6 years of experience in advanced IT technical support, systems administration, or L3 infrastructure operations

• Advanced expertise in Windows/Linux servers, virtualization (VMware/Hyper-V), enterprise networking, and cloud services (AWS/Azure)

• Strong analytical mindset and crisis management capability

BENEFITS:

• Competitive Salary Package

• Mandatory PH Statutory Benefits (SSS, PhilHealth, Pag-IBIG)

• 13th Month Pay

• HMO / Medical Insurance Coverage

• Paid Vacation & Sick Leaves

• Advanced Certification Sponsorship & Upskilling

HOW TO APPLY: Please submit your updated CV/Resume to iestudillo@absi.ph along with your answers to the screening questions below:

1. What city/province do you currently reside in?

2. How many years of experience (at least 4 years) do you have in Level 3 IT technical support or systems administration?

3. What advanced enterprise technologies (e.g., Linux/Windows Server, Cloud, VMware, Core Networking) are you proficient in?

4. Previous employment details (What is your current or most recent company and job title)?

5. Reason for leaving and current employment status (Resigned, Cleared, etc.)?

6. Expected Salary:

7. Notice Period / Availability:

Send your complete CV and answers to iestudillo@absi.ph with the subject line: Technical Support L3 Application - [Your Full Name]