Technical Support Specialist

• Install, configure, and maintain office hardware, including desktop PCs, laptops, and peripherals.

• Diagnose and resolve hardware, software, network, and system issues efficiently.

• Perform routine maintenance, troubleshooting, and network setup for all office printers, copiers, and scanners.

• Manage software installation, operating system updates (Windows/Mac), and anti-virus solutions.

• Troubleshoot basic local network (LAN/Wi-Fi), router configurations, and internet connectivity issues.

• Set up new user workstations, email accounts, and access credentials.

• Provide fast on-site and remote technical support for staff across administrative offices and retail branches.

• Maintain an inventory log of all IT equipment, hardware assets, and repair histories.

Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Experience: 2–4 years of proven experience in IT Helpdesk or Technical Support roles.

• Hardware Expertise: Strong hands-on experience in assembling, repairing, and troubleshooting PCs, laptops, and office printers (LaserJet, Thermal, Multi-function).

• Software Expertise: Deep knowledge of Windows OS, MS Office suite, domain environments, and basic data security.

• Networking: Good understanding of TCP/IP, routers, switches, and cabling basics.

• Soft Skills: Excellent problem-solving abilities, high sense of urgency, and strong communication skills.