Technical Support Specialist/Reality Capture
Join the Future of Reality Capture Technology
AllTerra Central is a leading provider of geospatial, surveying, construction, and reality capture solutions. We deliver cutting-edge technology including UAVs, LiDAR systems, GNSS equipment, laser scanners, software solutions, and technical expertise that empower our customers to work smarter and more efficiently.
We are seeking a Technical Support Specialist to support our growing portfolio of Small Unmanned Aircraft Systems (sUAS), geospatial software, and emerging reality capture technologies. This is an exciting opportunity for a technology-driven professional who enjoys solving problems, helping customers succeed, and working with some of the most advanced aerial mapping and data collection solutions available today.
Position Summary
As a Technical Support Specialist, you will serve as a primary point of contact for customers requiring assistance with UAV hardware, software applications, flight operations, data processing workflows, and related technologies. You will provide technical troubleshooting, customer training, onboarding assistance, and workflow guidance to ensure customers achieve successful outcomes with their technology investments.
This role is ideal for someone who combines strong technical aptitude with exceptional customer service skills and a passion for emerging technology. NOTE: This role may be based out of Austin, Houston, San Antonio or Dallas, TX.
What You'll Do
Customer Support & Technical Troubleshooting
- Provide phone, email, and remote technical support for UAV platforms, sensors, software applications, and associated workflows.
- Diagnose and resolve hardware, software, connectivity, configuration, and operational issues.
- Assist customers with flight planning, data collection, data processing, and best practices.
- Support reality capture technologies including handheld scanners, SLAM scanners, and related solutions.
- Document support cases, resolutions, and customer interactions within company systems.
- Escalate advanced technical issues to manufacturers, software vendors, or internal specialists when necessary.
Customer Success & Training
- Assist with customer onboarding and technology adoption initiatives.
- Conduct product familiarization sessions and workflow consultations.
- Support the development and delivery of customer training programs, webinars, workshops, and educational content.
- Collaborate with sales and technical teams to deliver outstanding customer experiences and successful project outcomes.
Additional Responsibilities
- Support product demonstrations, trade shows, customer events, and field workshops.
- Create and maintain technical documentation, support articles, and workflow guides.
- Participate in the evaluation and testing of new UAV technologies and software solutions.