Technical Support Specialist

POSITION OVERVIEW As a Tier 1 Technical Support Specialist, you'll be the first point of contact for our customers and an integral part of a dynamic, close-knit support team. You'll own customer issues from first contact through to resolution, troubleshooting software and hardware problems across our product suite and escalating to specialist teams where needed. This is a customer-facing role: you'll interact directly with customers by phone and email every day, so confidence, empathy, and clea…