Technical Support Specialist, Sales Operations
Who You Are:
Working under general supervision, the Sales Operations Technical Support Specialist applies advanced technical knowledge and judgment to resolve complex support issues, document solutions, and escalate matters as needed. The role collaborates closely with cross-functional teams to address system and customer-impacting issues, support operational improvements, and contribute to a positive user experience.
Your Next Challenge:
- Provide daily internal support for Sales & Service teams globally via Salesforce Case and Request
- Provide weekly external support for RIBU (Post Production partner) with an element of collective team oversight for our offshore operations in Mumbai; this will entail technical support, handling escalations, monitoring and mentoring
- Execute Market Freeze requests, working with Sales and external partners/contributor's, negotiating and providing embargo terms and conditions
- Responsible for buyout requests, working with Sales and external partners/contributor's, negotiating complete copyright buyout transactions
- Execute Model Release requests, assisting RIBU execute majority of release operations, handling escalations and legal requirements
- Handle GDPR requests, deleting appropriate data from internal platforms as required
- General request support, including Culled Asset and Image Evaluation
- Partner with Legal & Sales as needed to complete complex requests and releases
- Responsible for technical troubleshooting including bulk deal support, vector issues, rush asset deliveries, etc.
- Assist with Sales Operations projects and initiatives where appropriate
- Other duties as required
What You'll Need:
- Minimum of 3 years relevant work experience including customer service/technical support for software and hardware issues is required.
- Experience working in a regional environment with wider global impact and network is preferred.
- Demonstrated experience utilizing Salesforce Case and Request objects to track, manage, and resolve customer and internal support inquiries.
- Advanced knowledge of Mac and Windows operating systems, including hardware, software, and browser-based troubleshooting.
- Strong technical troubleshooting skills with the ability to diagnose and resolve website, network connectivity, firewall, operating system, and online service issues using established processes and procedures.
- Proficiency in handling digital media assets, including image and video file formats, file transfers, and content-related support activities.
- Working knowledge of digital content workflows and content editing tools; experience with digital asset management processes preferred.
- Proficiency with Adobe Photoshop and related tools for basic image editing, troubleshooting, and file preparation.
- Strong working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
- Ability to prioritize and manage multiple support requests simultaneously while maintaining accuracy, responsiveness, and attention to detail.
- Strong organizational and documentation skills, including the ability to maintain accurate case records and support-related information.
- Effective verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical users.
- Demonstrated ability to exercise sound judgment in resolving complex support issues and appropriately escalating matters when necessary.
- Ability to collaborate effectively with sales, technical, and operational teams to support issue resolution and service delivery.
- Professional, customer-focused approach to problem solving, with the ability to remain calm and effective when handling urgent or high-volume support requests.
Skills
As published by lever · 18 questions · 2 written answers
Basics
Which location are you applying for?, Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Portfolio URL, Other website, What is your age range?, I identify my ethnicity asSelect all that apply, What gender do you identify as?Select all that apply, What is your ability status?Disability is defined as a physical or mental condition that substantially limits major life activity, or history of a condition, including but not limited to blindness, deafness, cancer, diabetes, epilepsy, autism, obsessive compulsive disorder, cerebral palsy, HIV/AIDS, schizophrenia, muscular dystrophy, bipolar disorder, major depression, multiple sclerosis, missing limbs or partially missing limbs, post-traumatic stress disorder, impairments requiring a wheelchair, intellectual disability., What is your ability status?Disability is defined as a physical or mental condition, or history of a condition, including but not limited to blindness, deafness, cancer, diabetes, epilepsy, autism, obsessive compulsive disorder, cerebral palsy, HIV/AIDS, schizophrenia, muscular dystrophy, bipolar disorder, major depression, multiple sclerosis, missing limbs or partially missing limbs, post-traumatic stress disorder, impairments requiring a wheelchair, intellectual disability., What gender do you identify as?, Do you have an impairment that is “long-term” and that, in professional life, hinders your access to, participation in, or advancement in employment?, What is your ability status?Disability is defined as a physical or mental condition that substantially limits major life activity, or history of a condition., What is your ability status?Disability is defined within the meaning of German Social Code IX., What is your ability status?Disability is defined as a total or partial loss of the person’s bodily or mental functions; total or partial loss of a part of the person’s body; the presence in the body of organisms causing disease or illness; the presence in the body of organisms capable of causing disease or illness; the malfunction, malformation or disfigurement of a part of the person’s body; a disorder or malfunction that results in the person learning differently from a person without the disorder or malfunction; or a disorder, illness or disease that affects a person’s thought processes, perception of reality, emotions or judgment or that results in disturbed behaviour, and includes a disability that presently exists, previously existed but no longer exists, may exist in the future or is imputed to a person., What is your ability status?Disability means (a) the total or partial absence of a person’s bodily or mental functions, including the absence of a part of a person’s body; (b) the presence in the body of organisms causing, or likely to cause, chronic disease or illness, (c) the malfunction, malformation or disfigurement of a part of a person’s body, (d) a condition or malfunction which results in a person learning differently from a person without the condition or malfunction, or (e) a condition, illness or disease which affects a person’s thought processes, perception of reality, emotions or judgement or which results in disturbed behaviour., What is your ability status?Disability is defined as a physical or mental impairment which has a substantial or long-term adverse effect on an individual’s ability to carry out normal day to day activities, where “long term” means “has lasted or is likely to last at least 12 months.", What is your ability status?Disabilities include, but are not limited to: Blindness, deafness, autism, cancer, diabetes, epilepsy, cerebral palsy, HIV/AIDS, schizophrenia, muscular dystrophy, bipolar disorder, major depression, multiple sclerosis (MS), missing limbs or partially missing limbs, post-traumatic stress disorder (PTSD), obsessive compulsive disorder, impairments requiring the use of a wheelchair or intellectual disability., What is your ability status?Disability is defined as a physical or mental condition that substantially limits major life activity, or history of a condition, including but not limited to blindness, deafness, cancer, diabetes, epilepsy, autism, obsessive compulsive disorder, cerebral palsy, schizophrenia, muscular dystrophy, bipolar disorder, major depression, multiple sclerosis, missing limbs or partially missing limbs, post-traumatic stress disorder, impairments requiring a wheelchair, intellectual disability.
Short answers (4)
- What are your pronouns? (Example: She/Her, They/Them, He/Him, She/They, Etc.) optional
- If yes, can you share the end date of this agreement? optional
- Share your salary expectations
- If you answered yes to question 2, please briefly indicate the type of visa and when sponsorship may be required (if known). optional
Pick from a list (12)
- How did you hear about Getty Images? optional
- Have you previously been employed by or contracted to Getty Images, iStock, Unsplash, or Motorsport Images?
- Do you have an active non-compete agreement with a current or former employer that includes Getty Images, iStock, or Unsplash?
- I hereby certify that all the information provided in this application is accurate and truthful to the best of my knowledge. I understand that any misrepresentation or omission of facts may result in disqualification from consideration or termination of employment if discovered after hiring.
- I am authorized to work in the country in which I am applying
- Work Status optional
- I will require visa sponsorship now or in the future to work in the country in which I am applying
- Are you a current or former government employee?
- Do you currently have the legal right to work in the country you are applying? optional
- Will you require visa sponsorship now or at any point in the future to work in the country you are applying? optional
- Do you have 3+ years of Salesforce experience handling case and/or request queues where you need to prioritize based on revenue impact?
- Do you have proven experience with troubleshooting technical issues, replicating and reporting errors to technology partners, and interfacing all relevant internal customers through to resolution?
Written answers (2)
- How did you hear about us? (if not listed above) optional
- Current Location (City, State/Country)