Technical Support Specialist

You will support users through written conversations and resolve questions about hardware wallets, applications, blockchain transactions, and digital security. You will provide pre-sales and post-purchase support, moderate community forums, maintain self-help documentation, and assist adjacent support functions during peak periods or incidents.

Responsibilities

• Learn the product ecosystem, cryptocurrencies, digital security, and industry trends
• Reply to customer inquiries through Zendesk
• Support users with hardware wallets, applications, and blockchain tasks
• Provide pre-sales guidance and post-purchase support
• Moderate and assist in community forums
• Improve and maintain the knowledge base, user manuals, and self-help content
• Contribute to side projects involving QA, product design, marketing, or fraud prevention
• Support logistics and adjacent customer-support functions during peak periods, incidents, or staffing gaps
• Attend the Prague office 1–2 days per week

Requirements

• Experience in client-facing technical support or a similar troubleshooting role
• Knowledge of software, hardware, and operating systems
• Experience with Zendesk, Slack, Notion, GitHub, or Google Workspace is advantageous
• Knowledge of macOS or Linux workflows is advantageous
• Knowledge of cryptocurrency, blockchain security, and fraud risks
• Understanding of Proof of Work, Proof of Stake, hardware wallets, software wallets, CEX, DEX, stablecoins, UTXOs, smart contract blockchains, Layer 1, Layer 2, gas fees, EVM, BIP39, SLIP39, and WalletConnect
• Experience using or purchasing BTC, ETH, SOL, POL, BASE, BNB, ARB, OP, XRP, and ADA
• Ability to identify dusting attacks, phishing sites, and fake airdrops
• Live near Prague and attend the office 1–2 days per week

Benefits

• Option to receive part of compensation in bitcoin
• Flexible balance between office and home working
• Office gym and recreational amenities
• Free on-site parking
• Massages, yoga, and fitness classes
• Regular company events and team get-togethers
• MultiSport card
• Company mobile phone tariff