Technical Support Specialist

The Customer Support Engineer will focus on providing technical support and maintaining production operations. The specific requirements and responsibilities include:
The vacancy assumes a shift work schedule.

Job Requirements:
Proficiency in using PC. Ideally after QA courses
Background in Data Support (Tier 1+2); Tier 3 is an advantage.
Strong troubleshooting and problem-solving skills.
Excellent service orientation and communication skills.
English level at least B1.
Ability to work independently and as part of a team.
Key Responsibilities:
Problem Resolution:
Identify potential production issues and implement proactive solutions.
Troubleshoot technical issues and collaborate with teams to ensure resolution.
Customer Support:
Provide prompt technical support to end-users
Collaborate with R&D and product management to resolve client issues.
Production Coordination:
Develop and manage production schedules.
Adjust schedules as needed to accommodate changes or delays.
Stakeholder Communication:
Serve as the primary liaison between teams to ensure clear communication.
Notify stakeholders and clients of any delays or issues.