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Technical Support Specialist

As the Technical Support Specialist, you will be responsible for providing hands-on technical support to users by diagnosing, troubleshooting, and resolving issues across Windows systems, applications, and connectivity in a fast-paced support environment.

This role is part of an internal technical support team and focuses on resolving real user-impacting issues rather than handling scripted or purely administrative requests. The position requires strong troubleshooting skills, clear communication, and the ability to manage issues from initial intake through resolution.

Responsibilities

  • Respond to incoming technical support requests via phone and ticketing systems.
  • Diagnose and resolve issues related to Windows performance, application crashes, system errors, and connectivity problems.
  • Support Microsoft Office 365 applications, including Outlook, Teams, Excel, and email-related functionality.
  • Use built-in Windows tools such as Task Manager, Event Viewer, and other diagnostic utilities to investigate issues.
  • Own support tickets from initial triage through resolution, documenting steps and outcomes clearly.
  • Escalate issues when appropriate and collaborate with other technical teams as needed.
  • Contribute to internal documentation and knowledge resources to support consistent issue resolution.
  • Communicate clearly with English-speaking users and stakeholders across different time zones.

Requirements

  • 2+ years of experience providing application and desktop support in a fast-paced environment
  • C1 level English or equivalent proficiency
  • Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams)
  • Proficiency with Microsoft native tools and utilities for resolving system issues
  • Experience supporting Windows desktop environments.
  • Experience working with ticketing systems or structured support queues.
  • Ability to troubleshoot issues methodically and explain technical concepts clearly.
  • Professional-level English communication skills.
  • Availability to work flexible schedules, including occasional evenings or weekends.

Preferred Qualifications:

  • Experience with Office 365 administration or advanced Outlook troubleshooting.
  • Familiarity with networking fundamentals and basic connectivity troubleshooting.
  • Exposure to PowerShell for troubleshooting or basic automation tasks.
  • Experience supporting users in high-volume or fast-changing environments.

Career Development:

This role provides opportunities for growth into more advanced technical, operational, or service delivery roles based on performance, technical capability, and demonstrated ownership.

Benefits

  • Salary Range: $1800-$2200 USD/month
  • Employment type: Full-Time Contractor
  • 3 days in office in Palermo, Buenos Aires
  • Unlimited PTO
  • $1500 USD Tech budget
  • Choice of local or U.S. holiday schedule

*Only CV's submitted in English will be accepted

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What this application asks

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First name, Last name, Email, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, What is your desired salary for this job (USD)?, Could you please specify your proficiency level in English? Please tell us how often you use English in your daily life and in which context., Please record a 2 sentence audio telling us why you are a good fit for the role. You can use the following link and paste it below: https://www.speakpipe.com/voice-recorder

  • Do you have at least 2 years of hands-on experience providing technical support for both Windows and Mac environments, including troubleshooting Microsoft Office applications like Outlook and Teams? yes / no
  • Have you previously used a ticketing system like Zendesk to log, triage, and manage support issues while maintaining SLA compliance? yes / no
  • Can you explain how you've previously handled remote desktop support for users, including any tools you used and a brief example of a challenging issue you resolved remotely? written answer
  • Is your resume submitted in English? yes / no
  • I am available to be 3 days in office in Palermo, Buenos Aires. yes / no

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