Technical Support Specialist

Provides intermediate level Desktop Computer Support. Supports Network OS, centralized applications and desktop applications in a distributed Microsoft environment. Resolves network, (TCP/IP, Ethernet) telecommunications and application problems for local and remote users. Serves as a level two/three support for the Help Desk problems/changes. Participates in major IT technology deployment projects. Ensures that optimal network/desktop performance, capacity, availability and security are maintained for all agency technology users. Works under the general direction of the Desktop/Mobile Support Manager with moderate latitude for the exercise of independent judgment.

· Experience working with computer hardware to include desktop and laptop computers and related peripheral devices

· Experience working with computer software to include Windows and IOS operating systems, Microsoft Office Suites, Virus protection, asset management, call ticket management

· Knowledge of customer support skills that include: management of problem calls, priority calls and communication to end-users

· Skill in working as a team member, cooperating with both co-workers and management to effectively accomplish unit goal

· Ability to install, configure and trouble-shoot software-related computer problems inherent in a corporate computer environment

All your information will be kept confidential according to EEO guidelines.