Technical Support Supervisor

EUBTS COMPANY IN BRIEF

EUBTS is a fast growing ICT company specializing in ICT infrastructure construction, Cyber Security solutions together with innovative AI and latest ICT technology. With well established NSOC supporting our customers, we explore the best technologies and solutions in providing a secure and stable ICT environment for our customer.

To meet the growth of the company, we are looking for candidates that is interested to grow the career in ICT Industry. We offer excellent career opportunity for the right candidate, and growth path.

Responsibilities:

• Supervise and manage a team of Field Engineers to ensure efficient service delivery and achievement of service level commitments

• Coordinate daily field service operations, including on-site technical support, installations, hardware deployment, office relocations, and project implementation

• Monitor team performance, customer satisfaction, and service quality

• Provide technical leadership, coaching, and training to junior engineers

• Handle escalated technical issues and perform advanced troubleshooting when required

• Plan manpower allocation and schedule field service assignments

• Build and maintain strong relationships with clients and act as a key point of contact for service-related matters

• Prepare operational reports, projects documentation, and service performance reports

• Ensure compliance with company procedures, service standards, and workplace safety requirements

• Participate in IT infrastructure projects, system migrations, and continuous service improvement initiatives

• Perform hands-on field support and attend client sites for troubleshooting, installations, maintenance, and emergency support when required

• Provide standby support during non-office hours, weekends, and public holidays when required

Requirements:

• Degree in Information Technology, Computer Science, or a related discipline

• Min. 5 years of experience in IT support, field service engineering, or infrastructure support, with at least 2 years in a supervisory or team-lead capacity

• Strong hands-on experience in Windows OS, Microsoft OS, Microsoft 365, Active Directory, desktop/laptop support, and network troubleshooting

• Experience in IT equipment deployment, office relocation, workstation setup, and infrastructure projects

• Familiarity with endpoint security solutions, backup systems, and IT asset management

• Knowledge of ITIL practices and service desk operations is an advantage

• Proven experience in managing client expectations and delivering high-quality customer service

• Strong leadership, problem-solving, communication, and organizational skills

• Ability to work independently and under pressure in a fast-paced environment

• Good command of spoken and written English and Chinese

Interested parties, please click "APPLY NOW" and send detailed resume indicating your expected salary and date of availability.

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