Technical Support Technician (51945)

Under the direction of the IT helpdesk Team Lead, the Technical Support Technician ensures proper computer, telephone, printer, and classroom technology operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The Technical Support Technician is expected to provide excellent customer service to the campus community and guests. Assists Information Technology Service in all areas on campus with maintaining and installing computer hardware along with inventory management.