Technical Support & Training Coordinator
Description
What you'll do
You will assist and accompany our customers, managing their inquiries and incidents related to Nixfarma and other solutions, offering close and resolution-oriented service.
You will analyze the incidents received, identify their origin, and seek the best solution, communicating it to the customer in a clear and simple manner.
You will provide remote support using technical assistance tools and will follow up on tickets until their correct resolution.
You will work in coordination with the rest of the team, sharing knowledge and best practices, and proposing improvements that contribute to optimizing the service.
During the first few months, you will have a complete and specialized training plan in Nixfarma and other tools, which will allow you to progressively acquire autonomy in the resolution of inquiries and incidents.
Occasionally, you will participate in implementations, visits, and in-person customer accompaniment, providing technical support when necessary.
As you acquire experience and knowledge of our solutions, you will have the opportunity to evolve towards functions of greater responsibility, including future customer accompaniment and training.
About the company & team
We are looking for a Software Helpdesk professional to join Loginfar, a company belonging to Glintt Life with more than 30 years of experience offering specialized technological solutions for the pharmaceutical sector.
You will be part of a close-knit team with deep business knowledge, where you will receive an initial training plan designed for you to acquire a complete vision of both the pharmaceutical environment and the tools we work with, especially Nixfarma, our management software for pharmacies. The position is based in person at our Barcelona offices, favoring close training, collaborative work with the team, and continuous support.
As a Software Helpdesk, your mission will be to accompany our clients in their day-to-day activities, helping them resolve incidents, answer queries, and guarantee the best user experience with our solutions. During the first few months, you will be focused on acquiring the necessary knowledge about Nixfarma and other complementary tools to progressively assume an increasingly autonomous role within the support team.
The position features a long-term development plan, offering the possibility to progressively evolve towards a role of greater responsibility within the customer support and training area.
We are Glintt Global, a leading technology company in the Iberian Peninsula, with more than 30 years of experience developing innovative solutions that directly impact people's quality of life. We believe in technology, knowledge, ambition, and innovation as drivers of change.
This is our commitment! Discover more about the Global Culture | Glintt Global.
What we are looking for
Between 1 and 4 years of professional experience in technical support, helpdesk, or similar functions.
Knowledge of Windows environments.
Experience working with business management software.
Ability to manage client incidents and queries via telephone and remotely.
Experience using remote access or technical support tools.
Excellent communication and customer service skills.
An organized, resourceful, and empathetic person with a vocation for service.
Knowledge of the pharmaceutical sector is valued.
Experience providing training or accompanying users in the use of applications is valued.
An advanced level of Catalan is valued.
Valid driving licence.