Technical Support
Salary: $120 – $170 per hour
About us
Unicorn Vision Limited is a forward-thinking engineering company specializing in digital display solutions. We are committed to delivering innovative products and services that drive technological advancement across various industries. Our team is dedicated to excellence, continuous improvement, and providing exceptional support to our clients and partners.
About the role
We are seeking a Technical Support professional to join Unicorn Vision Limited on a part-time basis. This role is based in Hung Hom, Kowloon City District, and is fundamental to ensuring our clients receive timely, expert assistance with our electrical and electronic engineering products and solutions. As Technical Support, you will serve as a critical bridge between our customers and our technical teams, providing troubleshooting guidance, product information, and solutions to resolve technical issues efficiently.
What you'll be doing
Responding to customer technical enquiries via phone, email, and other communication channels
Diagnosing and troubleshooting technical problems related to our electrical and electronic engineering products
Supporting ad-hoc maintenance work at different sites
Documenting support interactions and maintaining accurate records of issues and resolutions
Escalating complex technical issues to senior technical teams or engineering departments when necessary
Contributing to the development and improvement of technical documentation and support materials
Supporting product demonstrations and installations as required
Maintaining knowledge of product specifications, features, and capabilities
What we're looking for
Proven experience in a technical support or customer service role within the electrical or electronic engineering sector
Strong technical knowledge of electrical and electronic systems, components, or products
Excellent problem-solving skills with the ability to diagnose and resolve technical issues systematically
Outstanding communication skills with the ability to explain complex technical concepts in simple terms
Patience and professional demeanor when dealing with customers facing technical challenges
Ability to work as a team and manage multiple support requests simultaneously
Relevant technical qualifications or certifications in electrical/electronic engineering or equivalent practical experience
Familiarity with industry standards and best practices in technical support
Preferred: Interested in digital display with willingness to learn new display technologies
What we offer
At Unicorn Vision Limited, we value our team members and offer a supportive work environment. As a part-time role, this position provides flexibility to balance work with other commitments. We offer competitive remuneration commensurate with experience and expertise. Our employees benefit from working with cutting-edge technology, continuous learning opportunities to develop technical skills, and a collaborative team culture that encourages innovation and professional growth. We are committed to creating an inclusive workplace where all employees feel valued and supported in their roles.
Apply now
If you are a technical professional with a passion for delivering excellent customer support and possess the skills outlined above, we would like to hear from you. Please submit your application including your CV and a brief cover letter detailing your technical support experience and relevant qualifications.