Technical Team Manager

Job Summary:

The Technical Team Manager will be responsible for managing a group of Technical Officers for security equipment maintenance and troubleshooting according to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow

• Front line contact with client representatives on all service/maintenance related issues

• Lead a team of service team members

• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics

• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities

• Manage day-to-day client interactions and expectations for optimal results

• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships

• Possess a knowledge base of each client's business, organization and objectives

• Be responsible for operationally managing multiple aspects of the team.

• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients

• Perform a wide variety of technical and non-technical tasks

Job Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience

• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must

• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage

• Technology savvy (hardware & software)

• Excellent problem solving skills

• Strong verbal and written communication skills

• Must be a team player

• Customer service and business orientated with good initiative and adaptability