Technical Trainer

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Your team’s dynamic:

Genetec is currently seeking a Technical Trainer. We are looking for a dynamic, responsive individual, able to work well in a fast-paced, lively environment. You will be responsible for delivering training on Genetec products at Genetec training locations and partner offices. When not teaching, you will be working from your home office preparing for future training sessions and updating existing training content. This position requires frequent travel within the assigned commercial territory, and occasionally overseas.

What your day will look like:

Deliver technical training to Genetec customers, resellers, distributors, and internal staff
Update existing training material to reflect changes in new product releases
Create training presentations, manuals, course outlines, and digital references
Contribute to improve training documentation and tools
Maintain a current, in-depth knowledge of Genetec’s products and functionality
Participate in classroom setup, lab and exam grading, and course question follow-up
Facilitate instructor-led technical courses using servers, clients, networks, and devices
Facilitate online instructor-led courses using a cloud-based virtual environment and LMS
Communicate course feedback to internal teams for process and product improvement
Effectively convey technical understanding to different audiences, from users to administrators

More about you:

Bachelor’s degree in Computer Science, Computer Engineering or equivalent experience
2+ years of experience delivering technical training, preferably software training
Willing and able to travel to deliver training up to 75% of the time
Possess exceptional presentation and presentation skills
Proficient verbal and written communication in English, additional languages an asset

Technical requirements:

Excellent knowledge of Windows operating systems and virtual machines
Excellent knowledge of networking principles and IP configuration
Experience with database concepts and client-server environments
Experience with technical troubleshooting methods
Experience with physical access control systems
Experience with video management systems
Experience with online training delivery, e-learning, and LMS platforms, an asset
Experience with cloud-based technology and cybersecurity concepts, an asset

Let’s talk perks!

Attractive compensation package with 401K match
Training Tuition Reimbursement Program
Work-life balance with a flexible working schedule

Still not sure if you check every box, but think it’s worth a shot? We love that enthusiasm!

Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

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What this application asks

workable

First name, Last name, Email, Phone, Resume, Cover letter, Quels sont vos pronoms de préférence ? / What are your preferred pronouns?, Are you legally authorized to work in the U.S.?

Are you legally authorized to work in the USA for our company? yes / no
Can you tell us about your experience delivering technical training? Please include the types of audiences you've taught and the topics or technologies you covered. written answer
What has been your experience providing training on software or other technical products? Could you share some examples of the products or platforms you've taught? written answer
How many years of experience do you have in a similar position?
Have you delivered online courses or training sessions before? If so, what platforms or tools have you used, and what was your approach to engaging remote learners? written answer
What are your salary expectations?
Could you describe your experience working with physical access control systems? What roles have you played, and what specific systems or technologies are you familiar with? written answer
Due to the nature of our business, certain checks may be required during the recruitment process, such as employment reference checks, criminal background checks, or credit checks, depending on the requirements of the role for which you are applying. By submitting my application, I confirm that I have read and understood this information. yes / no
What is your background with video management systems? Please share any hands-on experience you have, including the types of systems you've used or supported. written answer
What percentage of travel are you open to?
What is your proficiency level in English? choose one

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